Free delivery within Israel

Shipping & Payment

SHOPPING

How do I make an order?

Select your preferred colour, size and quantity, and select ‘Add to Cart’. You may continue browsing, or if you would like to complete your order, click into ‘My Cart’ on the top right corner to check out.
 
What currency are the prices shown in?
All prices displayed are in Isreali New Shekel by default.


What if an item is displayed as out of stock?
Do not fret! Cross your fingers and email us at studio@ginleestudio.com with the product name, as well as the colour and size preferred and we will double check our inventory of its availability.
 
Do you have a size guide?
Yes we do, please check it out here.

PAYMENT

What are the available modes of payment? 
We accept Paypal, Visa, MasterCard and American Express debit and credit cards. 
 
I need help with my order, what should I do? 

Get in touch with us directly by clicking the ‘Chat with us’ button on the bottom right corner of the web page, or email us at info@ginleestudio.com!
We're here from

Sunday to Thursday, 9:00am to 5:00pm
Friday 10:00am to 3:00pm.

We’re happy to answer questions about your Orders, Order Modifications, Payment, Shipping, Returns & Exchanges and more. 


 
Can I amend or cancel my order after confirmation?
We process orders quickly so we’ll do our best to help you with any changes or cancellations before we start making moves. You can send an urgent e-mail to studio@ginleestudio.com, or get in touch with us on live chat.

Sunday to Thursday, 9:00am to 5:00pm
Friday 10:00am to 3:00pm.

 

SHIPPING

How do you ship?
We provide free registered postage by our trusty local Israel Post.
For every order over 500 nis we provide FREE express delivery by Israel Post.


How long does a delivery take?
We take 1-2 business days to pack and ship your full order. 
If you'd like to check on your order status go to Israel Post Delivery Tracking.
Shipment delay may subject to public holidays and festive peak period. 

 

I have not received my order. Who can I contact?
You may track your order with the given tracking number through Israel Post Delivery Tracking.
If you are unable to do so, please drop us an email at studio@ginleestudio.com with your order number and we will run a check for you.